Returns

We hope that you will be delighted with all the items you buy from The Fine Cotton Company however, if you are not entirely happy with any items, please return them to us.

For reasons of hygiene, we cannot accept returns of quilts, pillows or mattress protectors once the inner packaging seal has been broken, unless the items are faulty.

Your goods must be returned to us in the original condition within 14 days from despatch for a full refund. Any unwanted item, unless faulty, must be returned, undamaged and unused, in a re-saleable condition, with all original packaging and labels

The returned goods must be new, unwashed and unused, in perfect condition and with the original packaging. We strongly recommend that you return goods using a registered service so that you have proof of despatch and delivery in case an item is lost. We cannot accept responsibility for goods lost in transit. Please note that returns postage cannot be refunded.

Should items be returned in an unsaleable condition, a refund will not be made.

All items must be securely packaged. Damaged items cannot be refunded or exchanged

To return an item simply complete the Returns Form on second page of your delivery note and use the returns address enclosed. The returns form needs to be enclosed with the goods and an address label attached to the outside of the parcel.

Please email returns@thefinecottoncompany.com to advise us of the items being returned.

We will confirm by email receipt of items returned to us.

Please send your package to:

Customer Services
The Fine Cotton Company Ltd
MAM
Thorn House
Road 1 & Corner of Road 3
Winsford Industrial Estate
Cheshire
CW7 3PZ
 
Tel: 0845 602 9050


Exchanges

Should you wish to exchange the items you ordered, please follow the instructions above indicating on the returns form that you would like an exchange.

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