Returns

We hope that you will be delighted with all the items you buy from The Fine Cotton Company however, if you are not entirely happy with any items, please return them to us.

For reasons of hygiene, we cannot accept returns of quilts, pillows or mattress protectors once the inner packaging seal has been broken, unless the items are faulty.

Your goods must be returned to us in the original condition within 14 days from despatch for a full refund.

The returned goods must be new, unwashed and unused, in perfect condition and with the original packaging. We strongly recommend that you return goods using a registered service so that you have proof of despatch and delivery in case an item is lost. We cannot accept responsibility for goods lost in transit. Please note that returns postage cannot be refunded.

All items must be securely packaged. Damaged items cannot be refunded or exchanged

Exchanges

Should you wish to exchange the items you ordered, please follow the instructions above indicating on the returns form that you would like an exchange.

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