Privacy Policy

Please read this Privacy Policy carefully, in conjunction with our Terms and Conditions, which set out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  We may revise our Privacy Policy and you should therefore check our website from time to time.  

The Fine Cotton Company Limited is committed to protecting and respecting your privacy and we follow a tight security procedure as required under the Data Protection Act in all our dealings with your personal data.   

Information we may collect from you
We may collect and process the following personal data from you:

  • information that you provide by filling in forms on our website including information provided at the time of registering, subscribing or requesting further services;
  • if you contact us, we may keep a record of that correspondence to help us deal with your query;
  • details of transactions you carry out through our website and of the fulfilment of your orders; and
  • details of your visits to our website including, but not limited to, traffic data, location data, and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

The information we collect whilst you shop with us is:

  • Your name - so we know how to address you.
  • An Email address – so we can send you details about your order. But know that you can unsubscribe from these emails at any time, just please give us seven days to remove you from our list.
  • Delivery address – so we know where to send your order.
  • Mobile and Telephone number – in case we need to reach you about your order or a delay in delivery. We will never call you for sales purposes.
  • Credit card details – we only need these when you place an order.

You may unsubscribe from our emails at any time and if you have a query about the personal details we hold or our privacy policy you can contact us at or write to us at 


The Fine Cotton Company,

PO BOX 64304,

United Kingdom


IP addresses and cookies

We use “cookies” within our website to enable us to collect information about your shopping experience.  Please note that no specific individual is identified - the information collected is statistical data about browsing actions and patterns and does not contain any personal information about you.  Cookies contain information that is transferred to your computer's hard drive.  We will gather information such as your IP address, operating system, browser type and general internet usage.  Cookies help us to improve our website and deliver a better and more personalised service and enable us to:

  • estimate our audience size and usage pattern;
  • store information about your preferences, allowing us to customise our website to your individual interests;
  • speed up your searches;
  • recognise you when you return to our website.

You may refuse to accept cookies by activating the setting on your browser.  However, if you select this setting you may be unable to access certain parts of our website.  Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our website.  Please note third parties who link to our website may also use cookies, over which we have no control. Their websites have their own privacy policies and we do not accept any responsibility or liability for these policies.

Where we store your personal data

We will respect the privacy of your personal data, and will comply with all relevant and current data protection legislation.  All information you provide to us is stored on our secure servers.  Any payment transactions will be encrypted using SSL technology.  Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.  Unfortunately, the transmission of information via the internet is never completely secure.  Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website and any transmission will be at your own risk.

Uses made of the information

We use information held about you in the following ways:

  • to ensure content from our website is presented in the most effective manner for you and for your computer;
  • to provide you with information, products or services that you request from us, or which we believe may interest you, where you have consented to be contacted for such purposes;
  • to carry out our obligations arising from any contracts entered into between you and us;
  • to allow you to participate in interactive features of our service, when you choose to do so;
  • to notify you about changes to our service

We will not pass your information to any Third Parties for marketing purposes

Disclosure of your information

Please note that we may have to disclose your personal information to third parties if:

  • we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions and other agreements;
  • to protect the rights, property, or safety of The Fine Cotton Company Limited, our customers, or others; or
  • we need to exchange information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
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