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We hope that you will be delighted with all the items you buy from The Fine Cotton Company however, if you are not entirely happy with any items, please return them to us.
Personalised products are embroidered to order and therefore may not be returned.

For reasons of hygiene, we cannot accept returns of sheets, pillowcases, duvet covers, quilts, pillows or mattress protectors once the inner packaging seal has been broken, unless the items are faulty.
We cannot accept returns of face masks due to the nature of this product unless they are still sealed in the original packaging.

Your goods must be returned to us in the original condition within 14 days from despatch for a full refund. Any unwanted item, unless faulty, must be returned, undamaged and unused, in a re-saleable condition, packed in the unopened, original packaging with the original labels.

Any products returned unwrapped and not in the original packaging will be returned to the customer.

The returned goods must be new, unwashed and unused, in perfect condition and with the intact original packaging. We strongly recommend that you return goods using a registered service so that you have proof of despatch and delivery in case an item is lost. We cannot accept responsibility for goods lost in transit.
Please note that returns postage cannot be refunded.

Should items be returned in an unsaleable condition, a refund will not be made.

All items must be securely packaged. Damaged items cannot be refunded or exchanged

To return an item simply complete the Returns Form on second page of your delivery note and use the returns address enclosed. The returns form needs to be enclosed with the goods and an address label attached to the outside of the parcel.

Please email to advise us of the items being returned.

We will confirm by email receipt of items returned to us.

Please send your package to:

Customer Services
The Fine Cotton Company Ltd
Thorn 3PL
Thorn House
Road 1 & Corner of Road 3
Winsford Industrial Estate
Tel: 0345 602 9050

We can arrange a returns label for your order for a charge of £7.95
You will be emailed a label which needs to be printed and attached to your parcel.
The parcel needs to be dropped off at your local Post Office or courier drop shop
Please contact


Should you wish to exchange the items you ordered, please follow the instructions above indicating on the returns form that you would like an exchange.

Our refunds policy

If you are not entirely satisfied with your goods, please contact us immediately via our website. Provided the goods are returned in accordance with our refunds policy you will be refunded for the goods in full to your credit/debit card. We would advise that you obtain proof of postage from the Post Office or retain receipt of delivery when sending any goods back to us as this may be required. We cannot accept liability for goods lost in transit.

This policy does not apply to Personalised Products.

Personalised products are embroidered to order and therefore may not be returned.