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For reasons of hygiene, we cannot accept returns of pillowcases, sheets, duvet covers, quilts, pillows or mattress protectors once the inner packaging seal has been broken, unless the items are faulty.

Please do not open the packaging unless you wish to keep the products.

We cannot accept returns of face masks due to the nature of this product unless they are still sealed in the original packaging.

Personalised products are embroidered to order and therefore may not be returned

All returns must be made within 14 days of receipt of products

Please make a returns request by signing into your account.

We do not pay the returns postage.

Please return orders to:

The Fine Cotton Comapny

Thorn 3PL

Thorn House

Road 1 and Corner Road 3

Winsford Industrial Estate

Winsford CW7 3PZ

The returned goods must be new, unwashed and unused, in perfect condition and with the original packaging.
We strongly recommend that you return goods using a registered service so that you have proof of despatch and delivery in case an item is lost.
We cannot accept responsibility for goods lost in transit.