Terms & Conditions

Our Website

Welcome to www.thefinecottoncompany.com owned and operated by The Fine Cotton Company Limited.

The Fine Cotton Company® is a UK Registered Trademark Nos 2492992 & 3307049

These terms and conditions set out the basis on which you can use our website and on which we will supply any of the products/goods listed on our Website to you. These Terms and Conditions apply to our website’s entire contents and any email correspondence, please read them carefully before using our website

The provisions in these Terms and Conditions shall apply equally for the benefit of The Fine Cotton Company Limited, its subsidiaries associated companies as if references to The Fine Cotton Company included references to its subsidiaries and associated companies. References to “we”, “us” and “our” shall be deemed to be references to the Fine Cotton Company Limited. References to “you” and “your” shall be deemed to be references to persons using, or placing an order via our website.

In using and ordering from this website:

  • you warrant that personal information which you are required to provide when registering as a customer is true, accurate, current and complete in all respects;
  • you warrant that you are legally capable of entering into binding contracts and you are at least 18 years old

We reserve the right to revise and amend our Terms and Conditions and you should therefore check our website from time to time. Please read our Privacy Policy regarding your personal information.

Order and acceptance

An order can only be made on-line using the Website www.thefinecottoncompany.com by following the instructions given on the Website. We must receive payment in full before your order can be accepted and your order constitutes an offer to us to purchase our goods described in your order.

After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note this does not mean your order has been accepted. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms the goods have been dispatched.

Your contract with us

Our acceptance of your order forms a legally binding contract between us and will only be formed when we send you the despatch confirmation. The contract is binding on you and us and on our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of a contract, or any of your rights or obligations arising under it, without our prior written consent. We may transfer, assign, charge, sub-contract or otherwise dispose of a contract, or any of our rights or obligations arising under it, at any time during the term of the contract.

Despatch and delivery

We will endeavour to despatch the goods to you within three working days after sending the order confirmation. A list of our delivery charges is listed on our website. Please note that the delivery charges apply to addresses within the United Kingdom, Europe and Worldwide.
Please contact customerservices@thefinecottoncompany.com for further details of overseas delivery charges.
We will arrange for the delivery of the goods to the address you specify - please ensure you include a postal code (PO Box addresses are not acceptable). Delivery times may vary and we do not guarantee to deliver within a specific period of time. Please be aware that a signature may be required upon delivery so please provide a delivery address where a person will be able to sign for your goods.

Risk and ownership

Risk of loss and damage to the goods passes to you at the time of delivery, or if you fail to take delivery, the time when we tried to deliver. Ownership of the goods only passes to you when the goods have been delivered and provided we have received cleared payment in full.

Prices and payment

Payment for all products must be made by credit or debit card at the time of placing an order. We only accept payment by Visa, MasterCard, Delta, and Switch. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non delivery of your order.

All prices are shown in £s sterling and include VAT but exclude delivery costs, which will be added to the total amount due.

Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a despatch confirmation. It is possible that, despite our best efforts, some of the prices on our website may be incorrect. We are under no obligation to provide the goods to you at the incorrect (lower) price, even after we have sent you a despatch confirmation, if the pricing error is obvious and unmistakeable and could have been reasonably recognised by you as a mis-pricing.

Our security policy

Our designated bank uses the SAGE PAY online secure finance system. Should your credit/debit card be used fraudulently as a result of being used to buy from our website due to circumstances outside of our control such as hackers, we will use our reasonable endeavours to work with your credit/debit card company to assist you.

We will take all reasonable care to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our website.

Product Accuracy

Whilst we have taken every care in the preparation of the content of our Website to ensure that our Products have been properly and fairly described, any weights, dimensions and capabilities given about our Products are approximate only. We aim to keep the Website as up to date as possible, however we do not warrant that product descriptions are accurate, current, complete or error free. Furthermore, whilst the colour where stated is a close representation, we cannot accept any liability for any variation in colour or image caused by the browser software or computer system used by you.

Some of the information contained in this Website relating to products is supplied to us by third parties and accordingly no warranty is given as to the accuracy of such information.

Special offers and promotions

These Terms and Conditions are supplemental to any additional terms that might apply to specific transactions and whose terms will be set out separately as and when special offers and promotions arise.

Availability and cancellations

Your order is subject to availability. In the event that a product is unavailable you will be notified within two working days of placing the order. We will advise you when the stock is expected to be available and you will have the option of cancelling or keeping the order pending stock delivery. A full refund will be given if you choose to cancel your order if we have already taken payment from you, subject to our refunds policy below.

You may cancel your order for any reason up to the point of despatch which is usually within 1 day of placing the order. A full refund will be given provided the contract is cancelled within this time frame.

Our refunds policy

If you are not entirely satisfied with your goods, please contact us immediately via our website. Provided the goods are returned in accordance with our refunds policy you will be refunded for the goods in full to your credit/debit card. We would advise that you obtain proof of postage from the Post Office or retain receipt of delivery when sending any goods back to us as this may be required. We cannot accept liability for goods lost in transit.

This policy does not apply to Personalised Products.

Personalised products are embroidered to order and therefore may not be returned.

Non-defective goods

You must return non-defective goods within 14 days, beginning on the day after you receive the goods. Goods must be returned to our Customer Service Department in the same condition in which you received them and must be unused, unwashed and with their original packaging. You will be responsible for the cost of returning the item to us.

For reasons of hygiene we cannot accept returns of pillows, quilts and mattress enhancers once the inner pack seals have been broken, unless the items are defective.

We do not accept returns of Personalised, Monogrammed products as they are made to order, unless the items are defective.

Defective goods

Should you wish to return goods to us because they are defective;

you must first notify us in writing setting out a clear and complete description of the defect;
we will not give a refund if the defect was caused by any misuse or mishandling by you in any way.
once we have confirmed via email you are entitled to a refund, we will process the refund as soon as possible;
you will be refunded for the cost of return postage and packaging.
Goods must be returned to our Customer Service Department in the same condition in which you received them, unused, unwashed and with their original packaging.

Written communication

Applicable laws require that some of the information or communications we send to you should be in writing. When using our Website, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.


Unless otherwise expressly stated all notices from you to us must be in writing and sent to our registered office address. All notices from us to you will either be sent to you via email or displayed on our website from time to time as above.

Intellectual property and use of our Website

The Fine Cotton Company® is a UK Registered Trademark No 2492992

Unless otherwise stated, all copyrights, registered trademarks and other intellectual property rights in The Fine Cotton Company Limited and in respect of all material on our website, including without limitation photographs, graphical images, designs, logos and text written, are owned by us or our content and technology providers or their respective owners. Our intellectual property may not be used without our written permission, all rights are reserved in addition to any rights not expressly granted.

You may download the material on our website for your own purposes or the purpose of sending to third parties for their personal information provided that you seek no commercial advantage or benefit from so doing and you acknowledge us as the source of the material and inform any third party that these conditions apply to them and that they must comply with them. You may not modify, distribute, reproduce, or incorporate into any other work any material on this website except as provided for in these terms and conditions.


If you would like to link to our website, you may only do so on the basis that you link to, but do not replicate, the home page of the Website, and subject to the following conditions:

  • you do not remove, distort or otherwise alter the size or appearance of The Fine Cotton Company Limited logo;
  • you do not create a frame or any other browser or border environment around our website;
  • you do not in any way imply that we are endorsing any products or services other than our own;
  • you do not misrepresent your relationship with us nor present any other false information about us;
  • you do not otherwise use any trade marks displayed on our website without our express written permission;
  • you do not link from a website that is not owned by you; and
  • your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations;
  • we do not accept responsibility for the contents of any third party website that may be linked to our website by way of hypertext links or other means of reference.

We expressly reserve the right to revoke all the above rights for breach of these terms and to take any action we deem appropriate. You shall fully indemnify us for any loss or damage suffered by us for breach of any of the above.

Limitation of liability and warranties

We exclude all liability and responsibility for any loss or damage that may result to you or a third party in connection with purchasing our products and using our Website.

We will not be liable, whether in tort (including without limitation negligence), contract or otherwise, for any loss or damage, even if foreseeable, caused by our Products, your use or inability to use our Website or any websites linked to our Website, or any material on such websites, including without limitation:

  • any direct, indirect, punitive or consequential loss or damages;
  • any loss of income, profits, goodwill, data, contracts, use of money or business interruption;
  • any loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing of our website; or
  • any loss due to your downloading of any material from our website or any websites linked to our website.

We warrant that all goods purchased from us through our website are of satisfactory quality. Sometimes the goods we receive from our manufacturers may change, in which case we will do our best to offer you a substitute of the same or better quality at the same price. If you are not happy with a replacement, you will be given a full refund, in accordance with our refunds policy.

Notwithstanding the above, nothing in these Terms and Conditions is intended to limit any rights you might have as a consumer or other statutory rights that may not be excluded nor in any way excludes or limits our liability to you for any fraud, misrepresentation, death or personal injury or in respect of any matter for which it would be illegal for us to exclude, or attempt to exclude our liability.

We make no warranties:

  • that our website and its content will be suitable to your requirements;
  • that your use of our website will be uninterrupted, timely or error-free;
  • that defects on our website will be corrected; and/or
  • that the site or the server that makes this available will not adversely affect your computer.

We give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any application of non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law may not be applicable.

We will not be liable or responsible for any failure to perform, or delay in performance of any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event) including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.

Law and jurisdiction

The contract for the purchase of products on our website will be governed by English law. Any dispute arising from, or related to our contract with you shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

Our green policy

The Fine Cotton Company Limited uses predominantly organic and naturally sourced products. Wherever possible our packaging is recyclable and bio-degradable. We adopt a preferred supplier policy where reasonably possible to ensure that all our goods are eco-friendly and conform to the aims of our green policy. We endeavour to manage every aspect of our business in an environmentally-friendly way and to monitor the progress and review our environmental performance on a regular basis.


By placing an order you agree to be bound by the terms and conditions.

Please help us to save the environment by only printing pages of this website if you really have to.